Effective: 28 December 2025
These General Terms and Conditions (hereinafter: GTC) set out the terms and conditions applicable to purchases made in the pharmarosa.com online shop (hereinafter: Webshop), as well as to the use of the Webshop.
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1. Service Provider details
2. Scope, basic provisions
3. Definitions
4. Ordering process, conclusion of the contract
5. Prices, invoicing
6. Methods of payment
7. Delivery, performance
8. Right of withdrawal (consumer)
9. Warranty for defects, guarantee
10. Voluntary guarantees for roses
11. Quality complaints, complaints handling
12. Dispute resolution, conciliation
13. Data processing
14. Copyright
15. Liability, force majeure
16. Final provisions
Annex: Sample withdrawal statement
1. Service Provider details
Company name PharmaRosa Kft.
Registered office 1188 Budapest, Ültetvény utca 8.
Company registration number 01-09-717479
Tax number 13075314-2-43
Webshop pharmarosa.com
E-mail (customer service) [email protected]
Telephone +36 1 287 6380
Advance transfer (IBAN) HU81 1171 8000 2990 1254 0000 0000
Invoicing Számlázz.hu
Hosting provider NETTESZT Informatikai Kft. (2013 Pomáz, Katona József utca 17. d. ép.; Cg.: 13-09-135413; Adósz.: 12437164-2-13)
2. Scope, basic provisions
2.1. These GTC apply to contracts of sale concluded via the Webshop between the Service Provider and the person purchasing in the Webshop (hereinafter: Buyer).
2.2. An order placed in the Webshop qualifies as a distance contract. The following pieces of legislation, in particular, shall apply to the contract:
Act V of 2013 on the Civil Code (Ptk.)
Act CVIII of 2001 on Electronic Commerce Services (Eker. tv.)
Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses
Act CLV of 1997 on Consumer Protection (Fgytv.)
Government Decree 373/2021 (VI. 30.) on certain rules of contracts of sale between consumers and businesses
Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods (where applicable)
NGM Decree 19/2014 (IV. 29.) on the procedural rules for the handling of warranty and guarantee claims
2.3. By finalising the order, the Buyer declares that they have read and accept the provisions of these GTC.
2.4. The language of the contract is Hungarian. The Service Provider retains the order data in order to fulfil legal obligations and for administrative purposes; the Buyer can verify the content of the contract on the basis of the confirmation e-mail and the invoice.
3. Definitions
Buyer: a person who places an order in the Webshop.
Consumer: a natural person as defined in the Civil Code and consumer protection legislation who is acting outside their trade, self-employed occupation or business activity.
Service Provider/Seller: PharmaRosa Kft.
Product: the goods sold in the Webshop, in particular live plants (roses) and related products.
Contract: the contract of sale concluded between the Buyer and the Service Provider via the Webshop.
4. Ordering process, conclusion of the contract
4.1. Technical steps of ordering
Selection of product and placing it in the basket.
Entering shipping and billing details.
Selection of payment and delivery method.
Finalising the order (order with an obligation to pay).
4.2. Correction of data entry errors
Before finalising the order, the Buyer may correct the data provided at any time during the ordering process (for example modifying quantity, deleting a product from the basket, correcting address details).
4.3. Offer, confirmation, conclusion of the contract
The order submitted in the Webshop constitutes an offer by the Buyer. The contract is concluded when the Service Provider confirms the order electronically. The confirmation means the notification of acceptance of the receipt of the order (Eker. tv.).
The Service Provider is entitled to reject the order in justified cases (in particular in the event of stock shortage, obvious pricing error, technical error), in which case the Buyer shall be informed without delay.
4.4. Product data, specifics of live plants
The essential characteristics of the products are set out on the product pages. In the case of live plants, the appearance at the time of delivery (stage of development, foliage, shoot condition) may naturally vary depending on the season, the weather and the cultivation technology. The product images are for information purposes; the actual appearance may differ in line with the given period.
5. Prices, invoicing
5.1. The prices indicated in the Webshop are gross prices and include value added tax (VAT). The delivery charge is indicated during the ordering process.
5.2. The Service Provider issues an electronic invoice for the purchase using the Számlázz.hu system and makes it available/sends it to the Buyer electronically (depending on the settings of the Webshop).
6. Methods of payment
Cash on delivery
Card payment (via Worldline service)
PayPal
Advance transfer (IBAN: HU81 1171 8000 2990 1254 0000 0000)
The Service Provider does not process and does not store bank card data. In the case of card/online payment, the payment service provider (Worldline, PayPal) processes the data necessary for executing the payment in accordance with its own data processing terms.
7. Delivery, performance
7.1. Delivery area and method
Delivery takes place exclusively within the territory of Hungary. Home delivery is carried out by a courier service commissioned by the Service Provider (typically GLS).
7.2. Delivery time
The expected delivery time is 2–10 working days from the placing of the order. The indicated time is for information purposes; actual performance depends on the confirmation and logistics processes.
7.3. Content of the delivery charge
In addition to the courier service fee, the delivery charge may – in the case of live plants – include packaging, insurance and administrative elements to ensure that the product arrives properly packaged and in a trackable way.
7.4. Parcel tracking
After the parcel has been dispatched, the Service Provider will send the parcel ID/tracking information by e-mail.
7.5. Risk of damage and receipt
At the time of receipt, the Buyer shall, where possible, check that the parcel is intact. In the event of visible damage, it is recommended to have a report drawn up and to notify the Service Provider without delay.
8. Right of withdrawal (consumer)
8.1. Under Government Decree 45/2014 (II. 26.), the consumer is in principle entitled to exercise the right of withdrawal without giving any reason within 14 days from the date of receipt of the product.
8.2. Exceptions from the right of withdrawal
In certain cases, the law excludes the exercise of the right of withdrawal. In particular, the right of withdrawal may not be exercised in the case of perishable products or products which retain their quality for a short period only (Government Decree 45/2014 (II. 26.) Section 29 (1)). In the case of live plants (roses), in view of the nature of the product, the above exclusion may apply on a case-by-case basis.
The Service Provider nevertheless ensures that quality complaints and the enforcement of the voluntary guarantees (on taking root, varietal identity) under Section 10 of these GTC can be exercised.
8.3. Exercising the right of withdrawal (where the right of withdrawal applies)
The intention to withdraw must be communicated in writing: [email protected].
The product must be returned/sent back within 14 days from the communication of withdrawal.
The direct cost of returning the product shall be borne by the consumer, unless the Service Provider provides otherwise.
The consumer is liable for any diminished value of the product resulting from handling other than that necessary to establish the nature, characteristics and functioning of the product (Government Decree 45/2014 (II. 26.)).
8.4. Refund
In the event of withdrawal, the Service Provider will make the refund in accordance with the applicable legal provisions, in principle within 14 days from becoming aware of the withdrawal, taking into account the return of the product or proof of dispatch of the return (Government Decree 45/2014 (II. 26.)).
9. Warranty for defects, guarantee
9.1. Warranty for defects
In the event of defective performance by the Service Provider, the Buyer is entitled to exercise the warranty claims for defects as provided for in the Civil Code (in particular repair, replacement, price reduction, withdrawal – subject to the statutory conditions).
9.2. Special rules for consumer contracts
In the case of a contract between a consumer and a business, the provisions of Government Decree 373/2021 (VI. 30.) also apply, in addition to the Civil Code, to the rules on conformity/warranty.
9.3. Guarantee
The mandatory guarantee (Government Decree 151/2003 (IX. 22.)) typically applies to durable consumer goods. The rules on mandatory guarantee generally do not apply to live plants; however, the Service Provider provides voluntary guarantees (see Section 10).
10. Voluntary guarantees for roses
The Service Provider lays down voluntary guarantee conditions for roses in order to strengthen purchase security. These guarantees do not affect the Buyer’s statutory warranty rights.
10.1. Guarantee on taking root
Duration: 1 month from receipt.
Essence: if, despite proper planting and care, the plant does not sprout / dies, the Service Provider will provide a solution on the basis of a guarantee assessment.
Claim: by e-mail, with photographic documentation (plant, label/identifier, planting conditions), with the order ID or invoice number.
Grounds for exclusion in particular: drought, frost, improper care; lack of the requested photos; growing climbing/rambling roses in pots on a permanent basis.
10.2. Varietal identity guarantee
Essence: if, during the first flowering of the plant, it can be proved that it is not the ordered variety, the Service Provider will, at the Buyer’s choice, refund the price of the incorrect variety or replace it free of charge with the correct variety.
Notification: after flowering, supported by a photo, by e-mail.
For claims notified after 6 months, the Service Provider may request for identification: the invoice for the purchase, a photo of the plant received and a photo of the varietal identification label.
11. Quality complaints, complaints handling
11.1. Quality complaint (particularly in the case of live plants)
If the product arrives in an unsatisfactory condition, please report the problem by e-mail within 48 hours where possible, with photographic documentation: [email protected].
11.2. Deadlines for handling
The objective of the Service Provider is to provide a substantive response to notifications within 2 working days. In the case of consumer complaints, the Service Provider will provide a substantive written reply after investigating the complaint in accordance with the provisions of the Fgytv.
11.3. Content of the notification
order ID or invoice number,
brief description of the complaint,
photos (packaging, label/identifier, condition of the plant),
bank account details necessary in the event of a refund.
11.4. Retention (documents)
As a general rule, the Service Provider retains documents relating to quality complaints and guarantee administration for 1 year, unless a legal provision or the enforcement/protection of legal claims requires a longer retention period.
12. Dispute resolution, conciliation
12.1. The parties shall primarily seek to resolve any disputes by way of negotiation. In the event of a legal dispute between a consumer and a business, the consumer is entitled to contact the Irish authority responsible for consumer dispute resolution.
12.2. Irish authority competent for consumer dispute resolution (for information purposes):
Competition and Consumer Protection Commission – Consumer Dispute Resolution / consumer complaints
Address: Bloom House, Railway Street, Dublin 1, D01 C576, Ireland
Telephone (consumer helpline): +353 1 402 5555
Freephone (from within Ireland): 01 402 5555 or 0818 07 3000
E‑mail (general consumer complaints/dispute resolution): [email protected]
Online complaints/dispute resolution form: on the CCPC website (sections “Make a complaint” / “Consumer complaints”)
Website: https://www.ccpc.ie
13. Data processing
The Service Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Infotv. and the provisions of the Eker. tv. The local supervisory authority for the processing of personal data in Ireland is:
Data Protection Commission
Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Telephone: +353 1 765 0100 / 1800 437 737
E‑mail: [email protected]
Online contact: https://forms.dataprotection.ie/contact
Website: https://www.dataprotection.ie
Detailed information is contained in the Privacy Notice document available on the interface of the Webshop.
14. Copyright
The content available on the Webshop (texts, images, graphic elements, databases) may be protected by copyright. Any use of the content is only permitted with the prior written consent of the Service Provider, unless otherwise provided by law.
15. Liability, force majeure
15.1. The Service Provider shall not be liable for delays in performance caused by reasons beyond its control and unavoidable (force majeure), nor for technical failures affecting the operation of the Webshop which could not have been foreseen or prevented with due care.
15.2. In the case of live plants, the Service Provider draws attention to the fact that the development of plants is significantly influenced by environmental conditions and care practices; the proper use of the product requires, in particular, professional planting and aftercare.
16. Final provisions
16.1. The Service Provider is entitled to unilaterally amend these GTC. The amendment enters into force upon its publication in the Webshop and applies to orders placed after its entry into force.
16.2. For matters not regulated in these GTC, the provisions of Hungarian law shall apply.
Annex: Sample withdrawal statement
(Based on the template under Government Decree 45/2014 (II. 26.). Please only complete and send this if the right of withdrawal applies to the given product.)
Recipient: PharmaRosa Kft., 1188 Budapest, Ültetvény utca 8., [email protected]
The undersigned hereby declare that I/we exercise my/our right of withdrawal in respect of the contract for the sale of the following product(s):
Name of product(s): ........................................................
Order ID / invoice number: ..........................................
Date of conclusion of the contract / date of receipt: ................................
Name of consumer: .................................................................
Address of consumer: .................................................................
Dated: ........................................
Signature of consumer: (only in the case of a declaration made on paper) ........................