Guarantees for Potted Roses: Establishment & Variety – PharmaRosa®

Guarantees: what we promise and how to resolve issues quickly

Your purchase security with us is built on two pillars: a 1‑month establishment guarantee and a variety identity guarantee. On this page we briefly and clearly summarise the conditions, exclusions and the process for making a guarantee claim (which photos and details are needed), so there is no unnecessary extra correspondence. Do you currently have a question about establishment or about variety identity?

PharmaRosa® guarantees – overview

We provide an establishment and variety identity guarantee for the plants we grow and sell.

We guarantee that we will send you a viable, true‑to‑variety rose. With professional planting and aftercare, the plant will develop optimally.

Potted roses have a root system that ensures good establishment. Planting is possible at any frost‑free time of the year. Planting must be carried out with due care.

Eredési garancia – 2 literes cserepes rózsa

Az általunk termesztett növényekre eredési garanciát vállalunk. A cserepes rózsa gyökérzete biztosítja a jó eredőképességet. Az ültetés az év bármely fagymentes időszakában lehetséges.

PharmaRosa® guarantees and options

For PharmaRosa®, it is especially important that you are satisfied with your purchase. Below we have summarised the guarantees and options we offer for roses purchased in our online shop.

Establishment guarantee

We provide a 1‑month establishment guarantee on our products. If, despite professional planting and care, the rose does not sprout or dies, you can exercise your guarantee as follows:

How to submit a guarantee claim
  • Please keep your invoice and take photos of the plants when you receive them.
  • Plant the roses as soon as possible, either in open ground or in a pot of at least 20 litres.
  • Take individual photos of each planted rose bush.
  • If the plant dies, please send us an email with:
    • the name of the variety,
    • the number of plant(s),
    • the invoice number,
    • photos of the planted and dead plants.

Would you like your guarantee claim to reach us quickly, completely and clearly identifiable?

We will prepare a short, pre‑filled guarantee‑claim email using your details so that all the information needed for the refund is definitely included and no time is lost on additional requests.

  • Drafting a guarantee‑claim email with all required details and a clear structure.
  • Clarifying the list of photos: condition on receipt, planted bush, dead bush, label/tag.
  • Support for identifying several bushes individually (matching variety–quantity–photo).
  • Providing bank account details and order information in a standard format for quicker processing.
  • Requesting all data needed for a refund in an organised way (if applicable).
  • Traceable communication after receipt: clear subject line and case type indication.

Start a guarantee claim Or write to us directly: [email protected]

We will refund the product price.

The establishment guarantee does not apply in the following cases:

  • death due to drought, frost or improper care,
  • if the requested photos are not available,
  • if climbing and rambler roses are grown in pots.

Variety identity guarantee

We provide a variety identity guarantee for every rose we sell. If, at the time of the plant’s first flowering, it becomes clear that it is not the variety ordered, you can choose from the following options:

  • refund of the price of the incorrect variety,
  • free replacement with the correct variety.

Please submit your claim after flowering, with supporting photos, by email to our customer service.

If your claim is submitted more than 6 months after receipt, please attach:

  • the invoice for your purchase,
  • a photo of the plants as received,
  • the variety label.

Would you like complete clarity about the establishment and variety identity guarantees?

We provide short, practical answers about the guarantee conditions and the most common questions regarding planting own‑root, potted roses, so that your decisions and care steps are based on solid ground.

  • Understanding the establishment guarantee: what it covers, when it applies and what counts as professional planting.
  • Variety identity guarantee: when it can be established with certainty (first flowering) and in which cases replacement or refund can be requested.
  • Characteristics of own‑root, potted roses: root system, regeneration and growth rate after planting.
  • Planting times and conditions: frost‑free period, site selection, the role of soil and watering in successful establishment.
  • Exclusions and typical mistakes: drought, frost, improper care, limitations of growing in pots.
  • What to watch for until flowering: label, identification, monitoring the plant and avoiding misidentification.

I would like a professional answer Or write to us directly: [email protected]

PharmaRosa® Purchase Security
Stock, delivery, guarantee – clearly explained.

Rósanna

Cineálacha táirgí

Pages for private customers
Garden roses for the family garden, with minimal care  → ORIGINAL®
Premium garden roses – instant impact, a truly showpiece garden  → EXTRA®
Pages for professionals and private customers
Roses for public spaces – large areas, sustainable maintenance  → NATURAL®
Roses for projects – hedge and row planting, fast implementation  → RAPID®
For professional partners only
Production – propagation material for garden roses, wholesale  → NEONATAL®

Sonraí cuideachta

PharmaRosa Ltd.
Company registration number: 01-09-717479
VAT number: 13075314-2-43
Plant health registration no.: HU130721
Bank account (IBAN):
HU85117631891388688400000000
BIC (SWIFT): OTPVHUHB
Bank name: OTP Bank Nyrt.